1 - What is Interac Online?
The Interac Online service is a payment option that allows you to pay for goods and services on the Internet directly from your bank account. It is secure and easy to use.
2 - How does Interac Online work?
The Interac Online service is secure and easy to use because it works with your existing online banking service.
3 - Which financial institutions offer Interac Online and who can use Interac Online?
Anybody who is registered for online banking at any of these financial institutions can use the Interac Online service.
4 - What if I don't have online banking?
It is easy to get access to online banking. Contact your financial institution or visit their website to inquire about signing up.
5 - Which currencies are supported?
Interac Online is a Canadian service and operates exclusively in Canadian currency.
6 - Is Interac Online secure?
Yes, the Interac Online service is very secure. Here's why: ➢ You do not need to provide any financial information, card numbers or login information to the online merchant or any third party; no sensitive information is shared ➢ You use your existing online banking service with your usual User ID and password ➢ The payment is completed through the financial institution you know and trust
7 - How can I sign up?
No need to sign up; you just need access to online banking.
8 - Why should I use Interac Online?
The Interac Online service provides you with the following benefits: ➢ Privacy: none of your financial details, card numbers or login information are shared with the online merchant or a third party ➢ Ease of use: because the payment is conducted through online banking, you don't need to sign up or create any new passwords or accounts ➢ Security: the payment is completed through the financial institution you know and trust ➢ Spending Control: The Interac Online service helps you better manage your finances you pay immediately using available funds from your bank account, unlike credit where you owe later.
9 - Can I use Interac Online on any computer?
Yes, you can use the Interac Online service on any computer where you can access the Internet and your financial institution's online banking service. Check with your financial institution for advice on how to safely bank online when using a public computer.
10 - Who do I call if something goes wrong?
If you have questions or concerns about the goods or services that you have purchased using the Interac Online service, (e.g. about delivery time, shipping options, product information etc.) please contact the online merchant. If you have questions or concerns about your Interac Online payment (e.g. fees, limits, your account, processing times etc.) that cannot be answered by the online merchant, please contact your financial institution or Debitway.ca. In a proven case of online fraud, you are protected by the 'Customer Services Rules', which ensure that your funds are returned to your bank account by your financial institution.
11 - I'm not sure if my payment was completed. How do I know?
If you reach the confirmation screen, and receive a confirmation number, you can be sure your payment was completed. If you confirmed your payment in online banking, but did not get redirected to a confirmation page on the merchant website, then there was a technical problem. One of two things may have happened: a. The merchant received your payment, but for some reason you were unable to see the confirmation page. b. The merchant was not able to receive your payment. You can often determine that it was case (a) if the merchant sends you a confirmation email, or allows you to check your order history on their website. In case (b), the funds will be (in most cases) re-credited to your bank account within minutes. If you are uncertain, contact the merchant to ask whether your order has been processed or contact Debitway.ca customer support desk.
12 - What if I need to return my purchase? How do I get my money back?
It is important that you check each merchant's return/refund policy prior to making your purchase. Some merchants will process a refund where the funds are credited back to your bank account.
13 - How can I protect myself against online fraud?
In a proven case of online fraud, you are protected by the 'Customer Services Rules', which ensure that your funds are returned to your bank account by your Financial Institution. These 'Rules' are based on the reputable Canadian Code of Practice for Consumer Protection in Electronic Commerce. While we work with all stakeholders, as well as security experts, to maintain the ongoing security of our services, there are actions that you can take as well. You are encouraged to regularly check your bank statements to verify that all transactions have been properly documented. If entries do not accurately reflect transaction activities - for example, if there are missing or additional transactions you should immediately contact your financial institution.